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Product Information

A charging station is usually part of the charging infrastructure in a public space such as on the street or in rest areas, as well as in the semi-public area such as hotel garages or company car parks. Wallboxes, however, are more likely to be found in the private sector, for example in an in-house garage.

You can wipe the housing of the HEIDELBERG Wallbox Home Eco with a damp cloth at any time.
You can wash off heavy soiling with a mild, solvent-free cleaning agent.

Of course, we can realize your individual design of the HEIDELBERG Wallbox Home Eco or display your company logo on it.
Please send us an inquiry to wallbox@heidelberg.com
We will find a suitable solution for you as soon as possible.

The HEIDELBERG Wallbox Home Eco does not come with an access lock.
However, secure external access locking is optional, e.g. via an external keypad or an external key switch.
If you have any questions, feel free to contact us at wallbox@heidelberg.com or ask your electrician for a potential-free switch.

The HEIDELBERG Wallbox Home Eco does not come with an access lock.
However, secure external access locking is optional, e.g. via an external keypad or an external key switch.
If you have any questions, feel free to contact us at wallbox@heidelberg.com or ask your electrician for a potential-free switch.

The HEIDELBERG Wallbox Home Eco can be used at temperatures ranging from -25 ° C to +50 ° C. The IP 54 protection class also ensures safe indoor and outdoor operation.

The HEIDELBERG Wallbox Home Eco is completly maintenance-free and requires no software-updates after purchase. This means no follow-up costs and expenses for you!

„Plug-and-Play“ means basically “connect and get started”
You can simply have the HEIDELBERG Wallbox Home Eco installed by a qualified electrician or an installation service provider and then charge your vehicle immediately.

The standard charging cable of the HEIDELBERG Wallbox Home Eco have a length of 3,5 m, 5 m or 7,5 m

No. The HEIDELBERG Wallbox Home Eco is designed exclusively for charching plug-In-Hybrid and also for all-electric vehicles. The vehicles must have a standardized type 2 charging socket according to IEC 62196-2.

The HEIDELBERG Wallbox Home Eco can be used to charge all vehicles that have a standardized Typ 2 charging socket according to IEC 62196-2

The weight of the HEIDELBERG Wallbox Home Eco is approximately 7,87 kg (with a cable length of 3,5m)

The dimensions of the HEIDELBERG Wallbox Home Eco are:

  • Width: 295 mm
  • Height: 386 mm
  • Depth: 117 mm

The HEIDELBERG Wallbox Home Eco is currently supplied with a typ 2 charging-plug in accordance with the standard DIN EN 62196-2.

Your vehicle can be charged with the HEIDELBERG Wallbox Home Eco with up to 11 kW, depending on the charging power of the vehicle and power connection.

The charging capacity available at your location can be obtained from your energy supplier or your electrician.

The HEIDELBERG Wallbox Home Eco impresses not only with the intuitive handling and extraordinary design, but is also:

  • safe due to an integrated residual current device/ detection
  • reliable indoors and outdoors
  • scalable in the charging capacity/ power (2,1 kW/ 3,7 kW/ 7,2 kW/11kW)
  • integrated economy function in stand-by mode (Eco-mode)
  • a low-cost/ cost-efficient, certified by TÜV Süd charging-station for EV (Elektric vehicle)/ electroc cars
  • easy to install by a qualified electrican or an installation service provider
  • no unexpected follow-up costs- maintenance-free and without software-updates

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Charging

At public charging stations there are some dangers due to the lack of or hardly any monitoring:

  • willful damage to the charging cable and thus the risk of electric shock
  • Age-related wear and tear can cause damage to the connecting cable over time

The registration for a public charging station usually is carried out online via the portal of the respective operator. Some providers will provide you with an RFID card to identify yourself at the column and start or stop loading. For others, this service works via SMS or QR code on the smartphone.

In this case, please check the status LED indicator on the right side of the HEIDELBERG Wallbox Home Eco and correct the error according to the instruction manual.

Interrupting a load is no problem. Should the charging cable still be connected to the vehicle after the interruption, the HEIDELBERG Wallbox Home Eco automatically restarts the charging process.

You can stop the charging process of the HEIDELBERG Wallbox Home Eco at any time by unlocking your vehicle and removing the charging plug from the vehicle’s socket .
Another way to interrupt the charging process is to use an optional external access lock (for example, an external potential-free switch that can be connected to the wallbox).

You do not always have to load your vehicle – a partial load is also sufficient.
The charging process can be started and interrupted at any time, e.g. if you only have a short loading time.

The duration of a charging process with the HEIDELBERG Wallbox Home Eco depends on the charging capacity of the vehicle and also on your power supply.
With the HEIDELBERG Wallbox Home Eco, your vehicle can be charged with up to 11 kW.
The available charging power can be obtained from your energy supplier or your electrician.

You can easily determine the charging time for your vehicle yourself by dividing the capacity of the battery by the charging power:
Charging time = battery capacity / charging power

Basically, the more advanced the battery, the faster it can be charged.

The HEIDELBERG Wallbox Home Eco can be simply plug-and-play connected to the vehicle by simply plugging the Wallbox’s charging plug into the charging socket of your vehicle and the charging socket of your vehicle will show you the successfully started charging process with a green LED -Light on.
Then the charging socket of your vehicle signals the successfully started charging process with a green LED light.

If you use the optional external access lock, the charging process must be enabled via this. siehe weiter oben

The HEIDELBERG Wallbox Home Eco offers maximum safety.
The intelligent charging electronics of the wallbox will only start the charging process when the plug in the socket of the vehicle has been locked correctly.
In addition, the HEIDELBERG Wallbox Home Eco has built-in residual current detection with an AC detection (AC) of 30 mA and a DC detection (DC) of 6 mA. “

Yes, you can also use the HEIDELBERG Wallbox Home Eco in an apartment building or if you are renting.
However, we recommend the installation of an optional external access lock (potential-free switch) to protect the wallbox from power theft. Please also remember to obtain the consent of your landlord or your community of owners!

The charging process will stop automatically after complete charging.

Should the state of charge of the vehicle be reduced by e. g. an auxiliary heating system, the charging process will re-start automatically.

Yes, the external access lock (potential free switch) can e.g. be controlled via a timer.

No, the HEIDELBERG Wallbox Home Eco has only one charging cable and can therefore only charge one vehicle at a time.

Your vehicle can be charged with the HEIDELBERG Wallbox Home Eco with up to 11 kW, depending on the charging capacity of the vehicle and the power connection.
For example, if your vehicle can only be charged with 3.7 kW, this is no problem for the HEIDELBERG Wallbox Home Eco: thanks to the integrated electronic control unit, the power requirement is regulated automatically.

The HEIDELBERG Wallbox Home Eco can be used at temperatures ranging from -25 ° C to +50 ° C and also in rain and wet conditions.

The HEIDELBERG Wallbox Home Eco can easily be connected via plug-and-play to the vehicle. All you have to do is plug the Wallbox’s charging plug into the charging socket of your vehicle and the charging socket on your vehicle will signal the successful charging process with a green LED -Light.
The HEIDELBERG Wallbox Home Eco can be used at temperatures ranging from -25 ° C to +50 ° C and also in rain and wet conditions.

The prerequisite is, of course, a proper installation and use. The charging cable must not be used e.g. when it’s damaged by excessive bending or driving over.

The HEIDELBERG Wallbox Home Eco has two main advantages over a household socket:

  • Convenient charging: get out, remove the cable from the wallbox and plug it in the vehicle – the search for the charging cable is eliminated.
  • Shorter charging time: The HEIDELBERG Wallbox Home Eco charges with a charging capacity of up to 11 kW, while a household power socket charges with a maximum of 3.7 kW.
  • Higher safety: The HEIDELBERG Wallbox Home Eco is never overloaded and therefore there is no safety risk, e.g. electric shocks, fire hazard, melting of connections etc.

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Installation

Yes, the HEIDELBERG Wallbox Home Eco can also be mounted on a floor or a pedestal.

Yes, the HEIDELBERG Wallbox Home Eco can, for example, be switched on and off via a light switch (potential-free switch) and thus be integrated in your home network or smart home.

The HEIDELBERG Wallbox Home Eco can be used at temperatures ranging from -25 ° C to +50 ° C.
The protection class IP 54 also ensures safe indoor and outdoor operation.

Yes, the HEIDELBERG Wallbox Home Eco can be easily installed by any electrician or by an installation service.

Yes, as a rule, structural measures are necessary during installation, for example:

  • Laying of supply line and cable path between house distribution box and wallbox
  • Wall opening for laying the supply line
  • Mounting and connecting of the wallbox

For further information, please contact your electrician or installation service.

The installation costs vary greatly depending on the household. Therefore, we recommend a pre-check by your electrician or an installation service.

You can view the technical data of the HEIDELBERG Wallbox Home Eco at www.heidelberg.com/wallbox.

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Purchase / Payment / Shipping

You will receive the invoice by e-mail to the e-mail address deposited with Amazon.

The usual Amazon payment options are available.

The order and shipping status can be viewed and tracked directly in your Amazon user account.

You can view and track the order status directly in your Amazon user account.

The HEIDELBERG Wallbox Home Eco is shipped in a disposable cardboard box.

You can order our HEIDELBERG Wallbox Home Eco at www.amazon.de.

You can order our HEIDELBERG Wallbox Home Eco at www.amazon.de.

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Warranty / Return

Please contact the returns service through your Amazon user account.

Please contact the returns service through your Amazon user account.

Please contact the returns service through your Amazon user account.

In Germany the legal warranty is 24 months.

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General information about electric cars

You can have your electric car insured in the same way as a vehicle with an combustion engine. The insurer classifies according to model and damage statistics. The battery of the car can be insured separately.

For electric vehicles, there is no danger of explosion. However, in the event of an accident, the batteries can ignite and the high-voltage system of the electric car always carries the risk of an electric shock if an attempt is made to salvage the car. The ADAC recommends that drivers of an electric car put a special rescue card for the model behind the sun visor.

Although the electrical label (with the E at the end) indicates an emission-free car, you are still required to have a green environmental sticker. Otherwise, you are not allowed to enter any environmental zones.

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The contents of the FAQs were created with great care. No liability or warranty is accepted for the accuracy, completeness and accuracy of the information.

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NOTE: Use of the Heidelberg Wallbox Home Eco is only authorized in Germany.